Remote Robotics Technical Support Specialist

Theparadisepages; Las Palmas de Gran Canaria; A distancia; EUR 38.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medtronic Incentive Plan (MIP)

Descripción de la vacante

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 platform. The role requires strong technical skills, remote diagnostics, and collaboration with HCP, SUS, and FSE teams.

The position offers international opportunities and a competitive package with eligibility for the Medtronic Incentive Plan (MIP). Fluent Portuguese, English and Italian are required.

Formación

• Bachelor's or master's in biomedical/electrical/mechanical engineering with 4+ years of relevant experience or advanced degree with 2 years relevant experience, or a medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2) required.
• Experience with robotics or motion control in large capital equipment environments.
• Highly organized with ability to multitask and prioritize assignments.
• Experience with analyzing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsabilidades

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE and act as a technical liaison between stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and own continuous improvement projects.
• Ensure all documentation/system entries are fully complete promptly.
• Focus on remote support with occasional onsite support/training domestically and internationally.

Conocimientos

Robotics experience

Technical troubleshooting

Analytical thinking

Educación

Bachelor's or master's in biomedical/electrical/mechanical engineering

Herramientas

DS1 software

Descripción del empleo

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 platform. The role requires strong technical skills, remote diagnostics, and collaboration with HCP, SUS, and FSE teams.

The position offers international opportunities and a competitive package with eligibility for the Medtronic Incentive Plan (MIP). Fluent Portuguese, English and Italian are required.