Remote AI & Robotics Technical Service Specialist

Rise Data Labs; Santander; Remote; EUR 37.000 - 79.000; Vollzeit

Benefits dieser Stelle

Medtronic Incentive Plan (MIP)

Zusammenfassung

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic system and DS1 platform. You will support Health Care Professionals, Start-up-specialists, and Field Service Engineers across EMEA, providing remote expertise and coordinating field service when needed.

The role requires a biomedical/electrical/mechanical engineering background, 4+ years of experience, and fluency in Portuguese, English, and Italian.

Qualifikationen

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Aufgaben

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Kenntnisse

Robotics

Technical troubleshooting

Remote support

Communication skills

Multi-tasking

Ausbildung

Biomedical/Electrical/Mechanical engineering

Medical degree with technical skills

Jobbeschreibung

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic system and DS1 platform. You will support Health Care Professionals, Start-up-specialists, and Field Service Engineers across EMEA, providing remote expertise and coordinating field service when needed.

The role requires a biomedical/electrical/mechanical engineering background, 4+ years of experience, and fluency in Portuguese, English, and Italian.