Remote Robotics Tech Support Specialist

Hbx Group; La Coruña; Remote; EUR 38,000 - 56,000; Full time

Benefits offered by this job

Medtronic Incentive Plan

Competitive benefits package

Job summary

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics across EMEA. You will explain complex Hugo robotic and DS1 issues to clinicians and support teams, driving remote resolution and occasional on-site training.

The role requires a biomedical/electrical/mechanical engineering background, 4+ years in robotics, and fluency in Portuguese, English, and Italian. The position offers international collaboration and a competitive package.

Qualifications

• Degree in engineering with 4+ years in related field or advanced degree with 2+ years
• Fluency in Portuguese, English and Italian (C1/C2) required
• Experience with robotics or motion control in large capital equipment
• Strong organization, flexibility and prioritization abilities
• Experience analyzing technical issues for continuous improvement

Responsibilities

• Provide remote technical support for Hugo robotic system and DS1 to HCP, SUS and FSE
• Drive escalation process including field service when needed
• Collaborate with other technical service specialists on complex requests
• Lead technical activities requiring judgment and ownership of improvements
• Ensure documentation and system entries are complete promptly
• Focus on remote support with occasional on-site training domestically and internationally
• Work hours 8:00–16:30 CET; on-call 7:00–19:00 with rotating coverage

Skills

Robotics experience

Motion control

Multilingual (Portuguese, English, and

Italian (C1/C2)

Education

Bachelor's or master's in biomedical/electrical/mechanical engineering

Medical degree with technical skills

Job description

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics across EMEA. You will explain complex Hugo robotic and DS1 issues to clinicians and support teams, driving remote resolution and occasional on-site training.

The role requires a biomedical/electrical/mechanical engineering background, 4+ years in robotics, and fluency in Portuguese, English, and Italian. The position offers international collaboration and a competitive package.