Remote Robotics Tech Specialist – Hugo DS1 (Iberia)

Rayner; Córdoba; A distancia; EUR 30.000 - 79.000; Jornada completa

Descripción de la vacante

Medtronic seeks a Remote Technical Services Specialist for Surgical Robotics to support Hugo and DS1 platforms across EMEA. The role emphasizes remote technical support, escalation management, and collaboration with field engineers, with occasional onsite training across regions.

Candidates should have an engineering degree, 4+ years in related fields, and fluency in Portuguese, English and Italian. Competitive salary and a broad international scope are offered.

Formación

• Bachelor’s or master’s degree in biomedical/electrical/mechanical engineering with 4+ years of experience (or advanced degree with 2+ years)
• Fluency in Portuguese, English and Italian (C1/C2)
• Experience with robotics or motion control in a capital equipment environment
• Highly organized with ability to multitask and prioritize
• Experience analyzing technical issues for continuous improvement
• Experience with software troubleshooting

Responsabilidades

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE
• Drive escalation process to resolve customer issues and coordinate field service when needed
• Collaborate with other specialists to troubleshoot complex service requests
• Perform technical activities with judgment and own improvement projects
• Ensure all documentation and system entries are complete promptly
• Focus on remote support with occasional onsite training domestically and internationally
• On-call availability 7AM-7PM, CET, with rotation across colleagues

Conocimientos

Multilingual: Portuguese English and I

Robotics experience

Software troubleshooting

Analytical problem solving

Organizational skills

Educación

Engineering degree (biomedical/electrical/mechanical)

Medical degree with technical skills

Descripción del empleo

Medtronic seeks a Remote Technical Services Specialist for Surgical Robotics to support Hugo and DS1 platforms across EMEA. The role emphasizes remote technical support, escalation management, and collaboration with field engineers, with occasional onsite training across regions.

Candidates should have an engineering degree, 4+ years in related fields, and fluency in Portuguese, English and Italian. Competitive salary and a broad international scope are offered.