Remote Robotics Tech Specialist for Hugo RAS and AI DS1

Rise Data Labs; Vitoria; A distancia; EUR 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medtronic Incentive Plan (MIP)

Descripción de la vacante

Medtronic is seeking a remote Technical Service Specialist for Surgical Robotics to support the Hugo robotic system and DS1 in EMEA. The role involves translating complex technical issues for healthcare professionals, SUS, and FSEs, with a strong emphasis on problem-solving and service quality.

This position offers domestic and international travel for onsite training and a structured career path within a global leader in healthcare technology.

Formación

• Bachelor's or master's in biomedical/electrical/mechanical engineering with 4+ years of relevant experience or advanced degree with 2+ years.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to multi-task and prioritize assignments.
• Experience with software troubleshooting.

Responsabilidades

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE.
• Drive the escalation process to resolve customer issues and initiate field service when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring judgment and own continuous improvement projects.
• Ensure all documentation/system entries are fully complete promptly.

Conocimientos

Portuguese

English

Italian

Problem-solving

Organisational skills

Educación

Biomedical/electrical/mechanical engineering degree

Medical degree with technical skills

Descripción del empleo

Medtronic is seeking a remote Technical Service Specialist for Surgical Robotics to support the Hugo robotic system and DS1 in EMEA. The role involves translating complex technical issues for healthcare professionals, SUS, and FSEs, with a strong emphasis on problem-solving and service quality.

This position offers domestic and international travel for onsite training and a structured career path within a global leader in healthcare technology.