Remote Robotics Tech Service Specialist – Hugo System

Smartness

Córdoba

A distancia

EUR 30.000 - 79.000

Jornada completa

Hace 3 días

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Medtronic Incentive Plan (MIP)

Descripción de la vacante

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 platform across Europe. You will provide remote technical support to healthcare professionals, start-up specialists and field service engineers, with occasional on-site travel.

The role requires engineering degree and 4+ years of experience, plus fluency in Portuguese, English and Italian.

Formación

Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering with 4+ years of relevant experience or advanced degree with 2+ years relevant experience, or a medical degree with technical skills.
Fluency in Portuguese, English and Italian (C1/C2) is required.
Experience with robotics or motion control in a large capital equipment environment.
Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.

Responsabilidades

Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE and act as a technical liaison between stakeholders and the operating unit.
Drive escalation processes to resolve customer issues and coordinate field service when needed.
Collaborate with other technical service specialists to troubleshoot complex service requests.
Perform technical activities requiring judgment and own continuous improvement projects.
Ensure all documentation/system entries are complete promptly.
Focus on remote support with occasional onsite training domestically and internationally.
Regular working hours 8:00-16:30 CET with on-call 7AM-7PM rotation.