Remote Robotics Tech Service Lead (Hugo/DS1)

Luxoft Spain; Madrid; Hybrid; EUR 38,000 - 56,000; Full time

Job summary

Medtronic is seeking a remote Technical Service Specialist for Surgical Robotics in Europe. You will support the Hugo robotic system and DS1 analytics, serving healthcare professionals, SUS, and FSEs with strong communication and problem-solving skills.

The role includes remote work with occasional on-site support across Europe, working hours 8:00–16:30 CET and on-call shifts. A physics/engineering background and multi-language fluency are required.

Qualifications

• Bachelor's or master's in biomedical, electrical or mechanical engineering with relevant experience.
• Medical degree with technical skills acceptable.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in capital equipment environments.
• Strong organizational, multi-tasking and problem-solving abilities.

Responsibilities

• Provide remote technical support for Hugo robotic system and DS1 to HCP, SUS and FSE.
• Escalate issues and coordinate field service when needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Own continuous improvement projects and ensure documentation is complete.
• Occasional on-site support/training domestically and internationally.

Skills

Portuguese fluency

English fluency

Italian fluency

Biomedical eng

Electrical eng

Mechanical eng

Robotics experience

Analytical skills

Problem solving

Multi-tasking

Education

BSc/MSc in Biomedical Engineering

BSc/MSc in Electrical Engineering

BSc/MSc in Mechanical Engineering

Medical degree with technical skills

Tools

Robotics software

Job description

Medtronic is seeking a remote Technical Service Specialist for Surgical Robotics in Europe. You will support the Hugo robotic system and DS1 analytics, serving healthcare professionals, SUS, and FSEs with strong communication and problem-solving skills.

The role includes remote work with occasional on-site support across Europe, working hours 8:00–16:30 CET and on-call shifts. A physics/engineering background and multi-language fluency are required.