Remote Robotics Technical Service Specialist (Hugo/DS1)

Q.Beyond Ibérica; Huelva; Remote; EUR 38,000 - 56,000; Full time

Job summary

Medtronic seeks a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and the DS1 platform across Europe. The role emphasizes clear communication with health care professionals, start-up specialists and field service engineers, delivering remote assistance and occasional on-site training.

You will work with a global team, follow an 8:00–16:30 CET schedule, and participate in on-call rotations.

Qualifications

• Bachelor’s or master’s degree in biomedical/electrical/mechanical engineering, or medical degree with technical skills.

Responsibilities

• Provide remote technical support for Hugo robotic system and DS1 to HCP, SUS and FSE.
• Drive escalation to resolve customer issues and initiate field service when needed.
• Collaborate with other technicians to troubleshoot complex service requests.
• Ensure documentation and system entries are complete in a timely manner.
• Focus on remote support with occasional on-site training and travel within Europe.

Skills

Fluent English

Fluent Portuguese

Fluent Italian

Robotics experience

Software troubleshooting

Operating room experience

Education

Biomedical/Electrical/Mechanical Engineering

Tools

Robotics hardware

Job description

Medtronic seeks a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and the DS1 platform across Europe. The role emphasizes clear communication with health care professionals, start-up specialists and field service engineers, delivering remote assistance and occasional on-site training.

You will work with a global team, follow an 8:00–16:30 CET schedule, and participate in on-call rotations.