Remote Robotics Support Engineer - Hugo DS1

Careerwallet; Granada; Remote; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Medtronic Incentive Plan

Job summary

Medtronic seeks a Remote Technical Services Specialist for the Hugo robotic system and DS1 in Europe, the Middle East and Africa. You will explain complex technical issues to healthcare professionals, start-up specialists and field service engineers, while maintaining clear documentation and driving service improvements.

Ideal candidates hold an engineering degree with robotics experience, are fluent in Portuguese, English and Italian, and can work in a remote, multinational environment with

Qualifications

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering with 4+ years of relevant experience or advanced degree with 2+ years, or a medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in large capital equipment environments.
• Highly organized with ability to multitask and prioritize.
• Experience with analyzing technical issues and processes for continuous improvement.

Responsibilities

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE, acting as a liaison between stakeholders and the operating unit.
• Drive escalation processes to resolve issues and initiate field service when needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Perform technical activities with judgment and own continuous improvement projects.
• Ensure all documentation and system entries are complete promptly.
• Focus on remote support with occasional onsite training domestically and internationally.
• Adhere to standard working hours 8:00-16:30 CET; on-call 7AM-7PM with rotating coverage.

Skills

Remote support

Technical liaison

Escalation handling

Troubleshooting

Documentation

Education

Bachelor's or master's in biomedical/ electrical/ mechanical engineering

Medical degree with technical skills

Job description

Medtronic seeks a Remote Technical Services Specialist for the Hugo robotic system and DS1 in Europe, the Middle East and Africa. You will explain complex technical issues to healthcare professionals, start-up specialists and field service engineers, while maintaining clear documentation and driving service improvements.

Ideal candidates hold an engineering degree with robotics experience, are fluent in Portuguese, English and Italian, and can work in a remote, multinational environment with