Remote Robotics Support Engineer for Hugo RAS & DS1

Proton

Málaga

Remote

EUR 38,000 - 60,000

Full time

6 days ago

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Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic seeks a Remote Technical Services Specialist for the Hugo robotic system and DS1 platform to support EMEA healthcare professionals, startup specialists and field engineers. You will analyze issues, provide remote guidance, and coordinate escalations while maintaining meticulous documentation.

The role requires a biomedical/electrical/mechanical engineering background, fluency in Portuguese, English and Italian, and experience in robotics.

Qualifications

Bachelor's or master's degree in biomedical/ electrical/ mechanical engineering with relevant experience.
Fluency in Portuguese, English and Italian (C1/C2) is required.
Experience with robotics or motion control in a large capital equipment environment.
Experience with software troubleshooting and problem solving in OR/clinical settings.

Responsibilities

Provide remote technical support for Hugo robotic system and DS1 to HCP, SUS, and FSE.
Drive escalation process and coordinate field service when needed.
Collaborate with other specialists to troubleshoot complex service requests.
Own continuous improvement projects and ensure complete documentation.
Focus on remote support with occasional on-site visits domestically and internationally.
Maintain regular hours 8:00–16:30 CET with on-call 7:00–19:00 rotating.