Remote Robotics Service Specialist – Hugo & DS1

Confair Group; País Vasco; Remote; EUR 38,000 - 56,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic-assisted system and DS1 across EMEA. The role emphasizes remote troubleshooting, collaboration with field service engineers, and escalation leadership, with some occasional onsite training internationally.

The candidate should have an engineering degree with robotics experience, fluency in three languages, and strong problem-solving skills to improve service delivery in a fast-paced

Qualifications

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Skills

Portuguese fluency

English fluency

Italian fluency

Robotics experience

Analytical problem solving

Software troubleshooting

Education

Engineering degree (biomedical/electrical/mechanical) or medical degree

Job description

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic-assisted system and DS1 across EMEA. The role emphasizes remote troubleshooting, collaboration with field service engineers, and escalation leadership, with some occasional onsite training internationally.

The candidate should have an engineering degree with robotics experience, fluency in three languages, and strong problem-solving skills to improve service delivery in a fast-paced