Remote Robotics Technical Service Engineer for Hugo & DS1

Smartness; Tarragona; Remote; EUR 38,000 - 56,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support Hugo RAS and DS1 systems across EMEA. You will explain complex issues to health care professionals, start-up specialists, and field service engineers while maintaining high service standards from a remote setting.

Ideal candidates hold an engineering degree with robotics experience, strong multilingual communication, and the ability to work in a fast-paced clinical environment.

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering with 4+ years of relevant experience, or advanced degree with 2+ years, or a medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized with flexibility to multi-task and prioritize assignments.
• Experience analyzing technical issues for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE and act as a technical liaison between stakeholders and the operating unit.
• Drive escalation to resolve customer issues, initiating field service when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring judgment and own continuous improvement projects.
• Ensure documentation/system entries are complete promptly.
• Focus on remote support, with occasional onsite support/training domestically and internationally.
• Regular hours 8:00-16:30 CET; on-call 7AM-7PM with rotating coverage.

Skills

Robotics experience

Biomedical engineering

Languages: EN/IT/PT

Problem solving

Remote support

Education

Bachelor's or Master's in engineering

Tools

DS1 software

Robot control software

Job description

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support Hugo RAS and DS1 systems across EMEA. You will explain complex issues to health care professionals, start-up specialists, and field service engineers while maintaining high service standards from a remote setting.

Ideal candidates hold an engineering degree with robotics experience, strong multilingual communication, and the ability to work in a fast-paced clinical environment.