Remote Robotics Service Specialist – Hugo & DS1

Mlabs; Oña; À distance; EUR 36 000 - 70 000; Plein temps

Avantages offerts par ce poste

Medtronic Incentive Plan

Résumé du poste

Medtronic is seeking a Remote Technical Services Specialist for its Surgical Robotics portfolio in EMEA. The role involves explaining complex technical issues related to the Hugo robotic system and DS1 to healthcare professionals, start-up specialists, and field service engineers.

Strong analytical and problem-solving skills, plus operating room experience, are essential. Responsibilities include providing remote support, escalation, cross-functional troubleshooting, and maintaining accurate

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering required.
• Fluency in Portuguese, English and Italian (C1/C2) required.
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with software troubleshooting.

Responsabilités

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE and act as a technical liaison between stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues and initiate field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Ensure all documentation and system entries are complete promptly.

Connaissances

Portuguese

English

Italian

Robotics experience

Software troubleshooting

Analytical skills

Organizational skills

Formation

Biomedical engineering

Electrical engineering

Mechanical engineering

Medical degree

Description du poste

Medtronic is seeking a Remote Technical Services Specialist for its Surgical Robotics portfolio in EMEA. The role involves explaining complex technical issues related to the Hugo robotic system and DS1 to healthcare professionals, start-up specialists, and field service engineers.

Strong analytical and problem-solving skills, plus operating room experience, are essential. Responsibilities include providing remote support, escalation, cross-functional troubleshooting, and maintaining accurate