Remote Robotics Technical Specialist: Hugo & DS1

Amentum; Tarragona; Teletrabalho; EUR 38 000 - 56 000; Tempo integral

Resumo da oferta

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support our Hugo robotic-assisted system and DS1 platform across Europe, the Middle East, and Africa. The role emphasizes remote diagnostics, timely issue escalation, and collaboration with Field Service Engineers, with occasional domestic and international on-site training.

You will work with a diverse team to troubleshoot complex problems, maintain documentation, and participate in continuous improvement

Qualificações

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering.
• Fluency in Portuguese, English and Italian (C1/C2) required.
• Experience with robotics or motion control in a large capital equipment environment.

Responsabilidades

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE; act as a technical liaison.
• Drive escalation process and initiate field service support when needed.
• Collaborate with other technicians to troubleshoot complex service requests.
• Perform technical activities requiring judgment and ownership of improvement projects.
• Ensure documentation and system entries are complete and up-to-date.
• Focus on remote support with occasional on-site training (domestic and international).
• Adhere to regular hours 8:00–16:30 CET; on-call 7:00–19:00 rotating.

Conhecimentos

Biomedical engineering

Electrical engineering

Mechanical engineering

Portuguese (C1/C2)

English (C1/C2)

Italian (C1/C2)

Robotics experience

Software troubleshooting

Formação académica

Bachelor's or Master's degree in biomedical/electrical/mechanical engineering

Descrição da oferta de emprego

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support our Hugo robotic-assisted system and DS1 platform across Europe, the Middle East, and Africa. The role emphasizes remote diagnostics, timely issue escalation, and collaboration with Field Service Engineers, with occasional domestic and international on-site training.

You will work with a diverse team to troubleshoot complex problems, maintain documentation, and participate in continuous improvement