Remote Robotics Tech Service Specialist – Hugo & DS1

Guidewire Software; Málaga; Remote; EUR 30,000 - 79,000; Full time

Job summary

Medtronic is seeking a Remote Technical Services Specialist to support the Hugo robotic-assisted surgery system and the DS1 platform across EMEA. You will troubleshoot, guide healthcare professionals, and coordinate with field engineers while managing documentation and escalation processes.

Ideal candidates will have an engineering or medical degree with strong robotics experience, excellent communication in multiple languages, and the ability to work remotely with limited onsite travel.

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering, or medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2) is required.
• Experience with robotics or motion control in large capital equipment.
• Excellent organizational skills, flexibility and ability to multi-task.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE, acting as a technical liaison.
• Drive escalation processes to resolve customer issues, initiating field service support when needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Perform technical activities requiring judgment and own continuous improvement projects.
• Ensure documentation and system entries are complete promptly.
• Focus on remote support with occasional onsite training domestically and internationally.

Skills

Multilingual: PT, EN, IT

Excellent communication skills

Analytical and problem-solving skills

Ability to explain technical issues to

Education

Biomedical/Electrical/Mechanical engineering degree

Medical degree with technical skills

Job description

Medtronic is seeking a Remote Technical Services Specialist to support the Hugo robotic-assisted surgery system and the DS1 platform across EMEA. You will troubleshoot, guide healthcare professionals, and coordinate with field engineers while managing documentation and escalation processes.

Ideal candidates will have an engineering or medical degree with strong robotics experience, excellent communication in multiple languages, and the ability to work remotely with limited onsite travel.