Remote Robotics & AI Medical Tech Specialist

Rise Data Labs

Las Palmas de Gran Canaria

Remote

EUR 37,000 - 79,000

Full time

5 days ago

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Job summary

Medtronic is seeking a remote Technical Services Specialist for the Hugo robotic system and DS1 platform across EMEA. You will explain complex technical issues to health care professionals, start-up specialists and field service engineers while maintaining strong communication and documentation discipline.

Join a global leader in healthcare technology, with a focus on continuous improvement and collaboration.

Qualifications

Bachelor’s or master’s in biomedical/electrical/mechanical engineering (or medical degree with tech skills).
Fluency in Portuguese, English and Italian (C1/C2).
Experience with robotics or motion control in a large capital equipment environment.
Highly organized with the ability to be flexible, multi-task and prioritize.
Experience with analysing technical issues and processes for continuous improvement.
Experience with software troubleshooting.

Responsibilities

Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE.
Drive escalation to resolve customer issues and initiate field service when needed.
Collaborate with other technical service specialists to troubleshoot complex requests.
Perform technical activities with judgment and own continuous improvement projects.
Ensure documentation and system entries are complete promptly.
Focus on remote support with occasional onsite training domestically and internationally.