Remote Robotic Surgery Tech Specialist

Frit Ravich; Barcelona; Remote; EUR 38,000 - 56,000; Full time

Job summary

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic system and DS1 in an international context. You will explain complex technical issues to health care professionals and collaborate with field engineers across multiple regions.

The role demands strong analytical and problem-solving skills, fluency in Portuguese, English and Italian, and a background in biomedical/electrical/mechanical engineering. A global, mission-driven culture awaits.

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering with ≥4 years of relevant experience, or advanced degree with ≥2 years.
• Fluency in Portuguese, English and Italian (C1/C2) is required.
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).

Skills

Robotics/motion control experience

Fluency in Portuguese, English & Ital

Highly organized

Technical issue analysis

Software troubleshooting

Education

Bachelor's or Master's in biomedical/electrical/mechanical engineering

Job description

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic system and DS1 in an international context. You will explain complex technical issues to health care professionals and collaborate with field engineers across multiple regions.

The role demands strong analytical and problem-solving skills, fluency in Portuguese, English and Italian, and a background in biomedical/electrical/mechanical engineering. A global, mission-driven culture awaits.