Remote Robotic Surgery Tech Support Specialist

Irium - Spain; Nava; A distancia; EUR 38.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medtronic Incentive Plan

Descripción de la vacante

Medtronic is seeking a Remote Technical Services Specialist to support the Hugo robotic system and DS1 platform across EMEA. The role requires strong technical and communication skills to explain complex issues to healthcare professionals, start-up specialists and field service engineers.

You will join a global team with opportunities for on-site training and occasional travel, backed by a competitive salary and the Medtronic Incentive Plan.

Formación

• Bachelor's or master's degree in biomedical, electrical, or mechanical engineering.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in a large capital equipment environment.

Responsabilidades

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support/training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (rotates).

Conocimientos

Robotics experience

Technical troubleshooting

Multilingual communication

Remote support skills

Educación

Biomedical/ Electrical/ Mechanical engineering degree

Herramientas

DS1 platform

Descripción del empleo

Medtronic is seeking a Remote Technical Services Specialist to support the Hugo robotic system and DS1 platform across EMEA. The role requires strong technical and communication skills to explain complex issues to healthcare professionals, start-up specialists and field service engineers.

You will join a global team with opportunities for on-site training and occasional travel, backed by a competitive salary and the Medtronic Incentive Plan.