Remote Robotic Surgery Tech Support

Mercier Consultancy Md; Marbella; A distancia; EUR 52.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medtronic Incentive Plan

Descripción de la vacante

Medtronic is seeking a Remote Technical Service Specialist for Hugo robotic surgery and DS1 software to support customers across EMEA. The role requires advanced technical skills, strong communication in Portuguese, English and Italian, and experience with robotics in a capital equipment environment.

Occasional onsite training may be required. You will troubleshoot remotely, escalate issues, and collaborate with global teams while maintaining thorough documentation and contributing to continuous

Formación

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.

Responsabilidades

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).

Conocimientos

Fluent Portuguese

Fluent English

Fluent Italian

Robotics experience

Analytical problem solving

Educación

Biomedical/Electrical/Mechanical engineering degree

Medical degree with technical skills

Herramientas

Hugo robotic system

DS1 software

Descripción del empleo

Medtronic is seeking a Remote Technical Service Specialist for Hugo robotic surgery and DS1 software to support customers across EMEA. The role requires advanced technical skills, strong communication in Portuguese, English and Italian, and experience with robotics in a capital equipment environment.

Occasional onsite training may be required. You will troubleshoot remotely, escalate issues, and collaborate with global teams while maintaining thorough documentation and contributing to continuous