Remote Robotic Surgery Tech Specialist
EUTALENTS
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Job summary
Medtronic is seeking a Remote Technical Services Specialist for the Surgical Robotics portfolio across EMEA. The role centers on providing remote technical support for the Hugo robotic system and the DS1 AI-powered platform to healthcare professionals, startup specialists, and field service engineers.
Strong communication and clinical context are essential. You will work to resolve issues, participate in continuous improvement, and occasionally provide onsite training across domestic and
Qualifications
- Bachelor's or master's in biomedical/electrical/mechanical engineering with 4+ years' experience
- Fluent in Portuguese, English and Italian (C1/C2)
- Experience with robotics or motion control in a large capital equipment environment
- Strong analytical and problem-solving skills; able to work in an operating room environment
Responsibilities
- Provide remote technical support for Hugo system and DS1 to HCP, SUS and FSE
- Lead escalation process and initiate field service when needed
- Collaborate with other specialists to troubleshoot service requests
- Perform technical activities with ownership of continuous improvement
- Ensure all documentation and system entries are complete promptly
- Focus on remote support with occasional onsite training domestically and internationally
- Attend to working hours 8:00–16:30 CET; on-call 7AM–7PM (rotating)
Skills
Education
Job description
Medtronic is seeking a Remote Technical Services Specialist for the Surgical Robotics portfolio across EMEA. The role centers on providing remote technical support for the Hugo robotic system and the DS1 AI-powered platform to healthcare professionals, startup specialists, and field service engineers.
Strong communication and clinical context are essential. You will work to resolve issues, participate in continuous improvement, and occasionally provide onsite training across domestic and
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
