Remote Robotic Surgery Tech Specialist

Neiker-Basque Institute For Agricultural Reseach And Development; Badajoz; Remote; EUR 38,000 - 60,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is seeking a Remote Technical Services Specialist for our Surgical Robotics portfolio in EMEA. The role focuses on supporting the Hugo robotic system and DS1 platform remotely, communicating complex technical issues to Health Care Professionals, start-up specialists, and Field Service Engineers.

The position emphasizes problem solving, collaboration, and a patient-centered approach. The candidate will join a dynamic team with opportunities to work across multiple regions, with regular

Qualifications

• Bachelor's or master's in biomedical/electrical/mechanical engineering or medical degree with technical experience.
• Fluency in Portuguese, English and Italian (C1/C2) is required.
• Experience with robotics or motion control in a large capital equipment environment.
• Strong organizational skills and ability to multitask and prioritize.
• Experience with analyzing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE and act as a technical liaison between stakeholders and the unit.
• Drive escalation to resolve customer issues and coordinate field service when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring judgment and own continuous improvement projects.
• Ensure all documentation/system entries are complete promptly.
• Focus on remote support with occasional onsite training availability (domestically and international).

Skills

Biomedical engineering

English (fluent)

Italian (fluent)

Portuguese (fluent)

Robotics/motion control

Software troubleshooting

Education

Bachelor's or Master's in Biomedical/Electrical/Mechanical Engineering

Tools

DS1 platform

Job description

Medtronic is seeking a Remote Technical Services Specialist for our Surgical Robotics portfolio in EMEA. The role focuses on supporting the Hugo robotic system and DS1 platform remotely, communicating complex technical issues to Health Care Professionals, start-up specialists, and Field Service Engineers.

The position emphasizes problem solving, collaboration, and a patient-centered approach. The candidate will join a dynamic team with opportunities to work across multiple regions, with regular