Remote Technical Service Specialist Robotic Surgery

Santander; Huelva; Remote; EUR 60,000 - 80,000; Full time

Job summary

Medtronic is seeking a Remote Technical Services Specialist to support the Hugo robotic system and the DS1 platform across Europe. You will deliver remote technical assistance to healthcare professionals, start-up specialists, and field engineers, facilitating clear communication and problem resolution.

In this role you will join a European team, handle escalation paths, and perform technically demanding tasks within a surgical environment, leveraging strong analytical skills to explain complex

Responsibilities

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE
• Drive escalation to resolve customer issues, including initiating required field service support when needed
• Collaborate with other technical service specialists to troubleshoot complex service requests
• Perform technical activities requiring considerable judgment and problem-solving

Job description

Medtronic is seeking a Remote Technical Services Specialist to support the Hugo robotic system and the DS1 platform across Europe. You will deliver remote technical assistance to healthcare professionals, start-up specialists, and field engineers, facilitating clear communication and problem resolution.

In this role you will join a European team, handle escalation paths, and perform technically demanding tasks within a surgical environment, leveraging strong analytical skills to explain complex