Remote Revenue Ops Lead - GTM & Forecasting

Serrala; Barcelona; Remote; EUR 90,000 - 130,000; Full time

Job summary

Serrala is seeking a Revenue Operations Manager to streamline the go-to-market engine across Sales, Marketing, Customer Success and Finance. You will own systems, data, processes, and reporting that drive revenue and enable accurate forecasting.

Location: remote with occasional travel. You will lead CRM configuration, data quality, and cross-functional collaboration to optimise bookings, ARR, win rates, and funnel health while partnering with leadership to design territory plans and compensation

Qualifications

• Experience in Revenue Operations, Sales Operations or Business Operations.
• Hands-on CRM administration experience, ideally Salesforce (Admin certification is a plus).
• Strong analytical skills: advanced Excel or Google Sheets, and experience with a BI tool such as Salesforce and Kong.
• Solid understanding of SaaS metrics: ARR, pipeline coverage, win rate, churn and net revenue retention.
• Experience running forecasting processes and working directly with sales leaders.
• Structured, process-minded way of working, with high attention to data quality.
• Fluent English; German is a strong plus.

Responsibilities

• Forecasting and pipeline: Run the weekly forecast and pipeline review cadence with Sales leadership, and keep pipeline data clean and trustworthy.
• Reporting and insights: Build and maintain dashboards for bookings, ARR, win rates, sales cycle and funnel conversion.
• CRM and tech stack: Own the CRM (e.g. Salesforce) and connected GTM tools. Manage configuration, data quality, user access and new requirements.
• Process design: Define and document lead-to-cash processes, including lead routing, opportunity stages, quoting, approvals and handover to Customer Success and Finance.
• Planning: Support annual and quarterly planning, including territory design, quota setting and capacity models.
• Compensation: Administer sales commission plans together with Finance and HR, and make sure payouts are accurate and on time.
• Enablement: Train users on tools and processes, and act as the first point of contact for GTM operations questions.
• Cross-functional link: Partner with Marketing Ops, Finance, Customer Success and IT to keep data and processes aligned end to end.

Skills

Revenue Operations

Sales Operations

Business Operations

CRM administration

Salesforce

Data analysis

Excel/Google Sheets

BI tools

SaaS metrics

Forecasting

Data quality

English

Tools

Salesforce CRM

Job description

Serrala is seeking a Revenue Operations Manager to streamline the go-to-market engine across Sales, Marketing, Customer Success and Finance. You will own systems, data, processes, and reporting that drive revenue and enable accurate forecasting.

Location: remote with occasional travel. You will lead CRM configuration, data quality, and cross-functional collaboration to optimise bookings, ARR, win rates, and funnel health while partnering with leadership to design territory plans and compensation