Remote Portuguese B2B Support Specialist

WW Talents; Vigo; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Onboarding program

Professional development

Relocation package

Job summary

WW Talents is seeking a Portuguese-speaking Customer Support Agent to provide first-line B2B support for global brands. You will handle printer troubleshooting, software inquiries, and consumable orders via phone and email, maintaining service quality.

Work from Greece remotely with a 14-month compensation structure, plus a performance bonus up to 10% and relocation support. The role requires independent work, strong communication, and problem-solving in a remote setup.

Qualifications

• Native-level Portuguese or C1 proficiency.
• B2 English proficiency for training and internal communication.
• Excellent written communication and interpersonal skills.
• Good computer literacy and confidence using digital tools.
• Strong problem-solving and customer service skills.
• Ability to work independently in a remote environment.

Responsibilities

• Provide Portuguese-speaking B2B customer service and support via phone and email.
• Assist customers with software-related inquiries and basic technical problems.
• Process and manage orders.
• Document customer interactions and technical issues using CRM and ticketing systems.
• Deliver professional, accurate, and solution-oriented customer support.
• Maintain high standards of customer satisfaction and service quality.

Skills

Portuguese proficiency

English proficiency

Customer service

Problem solving

Communication

Tools

CRM software

Ticketing systems

Job description

WW Talents is seeking a Portuguese-speaking Customer Support Agent to provide first-line B2B support for global brands. You will handle printer troubleshooting, software inquiries, and consumable orders via phone and email, maintaining service quality.

Work from Greece remotely with a 14-month compensation structure, plus a performance bonus up to 10% and relocation support. The role requires independent work, strong communication, and problem-solving in a remote setup.