Remote Networking Support Engineer (Entry Level)

Affirm, Inc.; Madrid; Remote; EUR 30,000 - 42,000; Full time

Job summary

NTT DATA in Spain is seeking an entry level Networking Remote Field Service Engineer (L1) to provide professional remote technical support and resolve incidents, ensuring zero SLA misses. The role focuses on pre-emptive incident management, root-cause analysis, and coordination with clients and vendors.

The position emphasizes knowledge of networking fundamentals, vendor technologies, and a structured approach to incident resolution, with remote work as a workplace option.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level networking certifications in various technologies (Cisco, Juniper, Aruba, CCNA, JNCIA, ACMA, etc.).
• Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Entry level experience providing remote support in Networking technologies.

Responsibilities

• Maintains the support process and ensures requests for support are handled according to procedures.
• Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports.
• Identifies and resolves problems following agreed procedures.
• Performs defined tasks to monitor service delivery against service level agreements.
• Logs and closes resolved incidents with required detail and updates systems accordingly.
• Cooperates with stakeholders to expedite diagnosis and resolution of errors.

Skills

Cross-cultural communication

Project planning

Active listening

Client-focused

Work under pressure

Adaptability

Vendor tech basics

Education

Bachelor's degree in IT or Computing

Associate networking certifications (Cisco, Juniper, Aruba, CCNA etc.)

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA in Spain is seeking an entry level Networking Remote Field Service Engineer (L1) to provide professional remote technical support and resolve incidents, ensuring zero SLA misses. The role focuses on pre-emptive incident management, root-cause analysis, and coordination with clients and vendors.

The position emphasizes knowledge of networking fundamentals, vendor technologies, and a structured approach to incident resolution, with remote work as a workplace option.