Remote Network Support Engineer (Entry Level)

Rompelberg Cycling Holidays Bv; Badajoz; Remote; EUR 26,000 - 42,000; Full time

Job summary

NTT DATA in Spain is seeking a Networking Remote Field Service Engineer (L1), an entry level role delivering remote technical support to clients and resolving incidents to meet SLAs.

You will monitor service delivery, use assurance tools, document incidents, and coordinate with vendors and clients to restore service quickly. This remote position offers exposure to Cisco/Juniper/Aruba technologies, entry level networking tasks, and opportunities to grow within a global services organization.

Qualifications

• Bachelor's degree in IT or computing or related field.
• Associate level networking certifications (Cisco/Juniper/Aruba/CCNA).

Responsibilities

• Provide remote technical support and resolve incidents.
• Use service tools to investigate and diagnose issues.
• Document incidents and maintain service records.
• Coordinate with clients, vendors and colleagues to resolve problems.

Skills

Networking basics

Remote support

Ticketing tools

Communication across cultures

Education

Bachelor's degree in IT or related field

Associate networking certifications (Cisco/Juniper/Aruba etc.)

Job description

NTT DATA in Spain is seeking a Networking Remote Field Service Engineer (L1), an entry level role delivering remote technical support to clients and resolving incidents to meet SLAs.

You will monitor service delivery, use assurance tools, document incidents, and coordinate with vendors and clients to restore service quickly. This remote position offers exposure to Cisco/Juniper/Aruba technologies, entry level networking tasks, and opportunities to grow within a global services organization.