Remote Networking Field Service Engineer (Entry Level)

Sidel; Huelva; Remote; EUR 24,000 - 32,000; Full time

Job summary

NTT DATA in Spain is seeking a Networking Remote Field Service Engineer (L1) to deliver remote technical support to clients and troubleshoot networking incidents. The role focuses on maintaining service levels and driving incidents toward resolution while aligning with procedures and SLAs.

The position is remote-friendly, suitable for candidates starting their engineering career with knowledge of routing, switching, and vendor technologies, and a willingness to learn within a global services

Qualifications

• Bachelor's degree in Information Technology or Computing or related field.
• Entry-level networking knowledge including routing and switching.
• Good communication skills and ability to work with international teams.
• Willingness to work remotely with flexible hours.

Responsibilities

• Provide remote technical support to clients and identify incidents.
• Investigate and diagnose problems using approved tools and procedures.
• Escalate unresolved incidents and follow up to resolution.
• Document incidents and maintain accurate records.
• Collaborate with clients, vendors and colleagues to expedite diagnosis.

Skills

Networking fundamentals

Remote troubleshooting

English communication

Cross-cultural collaboration

Education

Bachelor's degree in Information Technology/Computing

Tools

Cisco knowledge

Service assurance tools

Job description

NTT DATA in Spain is seeking a Networking Remote Field Service Engineer (L1) to deliver remote technical support to clients and troubleshoot networking incidents. The role focuses on maintaining service levels and driving incidents toward resolution while aligning with procedures and SLAs.

The position is remote-friendly, suitable for candidates starting their engineering career with knowledge of routing, switching, and vendor technologies, and a willingness to learn within a global services