Remote Networking Support Engineer – Entry Level

Empresa De Gestión Y Selección; Cáceres; Remote; EUR 18,000 - 30,000; Full time

Job summary

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to provide remote technical support and incident resolution for clients across regions. You will diagnose problems, maintain service records, and ensure SLA adherence while coordinating with teams and vendors.

The role emphasizes remote support, knowledge sharing, and proactive maintenance to minimize downtime and meet client expectations.

Qualifications

• Bachelor's degree or equivalent in IT or Computing.
• Associate level networking certifications such as CCNA, JNCIA, ACMA, etc.

Responsibilities

• Handle remote technical incidents and service requests.
• Diagnose problems using service tools and report findings.
• Escalate unresolved incidents and coordinate with stakeholders.
• Maintain records and update knowledge bases.

Skills

Vendor tech basics

Cisco basics

Juniper basics

Aruba basics

Networking fundamentals

Remote support

Education

Bachelor's degree in IT/Computing

Associate networking certifications

Tools

Service assurance tools

Remote support tools

Job description

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to provide remote technical support and incident resolution for clients across regions. You will diagnose problems, maintain service records, and ensure SLA adherence while coordinating with teams and vendors.

The role emphasizes remote support, knowledge sharing, and proactive maintenance to minimize downtime and meet client expectations.