Remote Networking Field Service Technician (Entry Level)

Enza Zaden Centro De Investigación; Granada; Remote; EUR 32,000 - 45,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support and resolve networking incidents for clients. The role emphasizes functioning in a remote environment, following procedures, and delivering timely service restoration to meet SLAs.

You will work with Cisco, Juniper, Aruba and RiverBed technologies, maintaining knowledge of CIs and contributing to ongoing improvements, while collaborating with client IT environments and vendors as

Qualifications

• Bachelor's degree in Information Technology or Computing or related field.
• Associate level certification in networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc.

Responsibilities

• Provide remote technical support to clients and resolve incidents.
• Investigate and diagnose problems using service assurance tools.
• Escalate unresolved incidents and track resolution.
• Maintain accurate configuration records and logs for CIs.

Skills

Communication

Cross-cultural awareness

Active listening

Problem solving

Stress management

Time management

Education

Bachelor's degree in IT or computing

Associate networking certifications (Cisco/JUNIPER/ Aruba/ F5/ CCNA)

Tools

Cisco

Juniper

Aruba

RiverBed

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support and resolve networking incidents for clients. The role emphasizes functioning in a remote environment, following procedures, and delivering timely service restoration to meet SLAs.

You will work with Cisco, Juniper, Aruba and RiverBed technologies, maintaining knowledge of CIs and contributing to ongoing improvements, while collaborating with client IT environments and vendors as