Remote Networking Field Engineer (Growth & Impact)

Exalt; Madrid; Remote; EUR 28,000 - 36,000; Full time

Job summary

NTT DATA in Madrid is hiring a Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients and resolve incidents with zero SLA misses. This entry-level role focuses on diagnosing problems, applying knowledge articles, and coordinating with vendors and internal teams to restore services efficiently.

You'll work in a remote environment, building knowledge of Cisco, Juniper, Aruba and other vendor technologies, while developing your networking skills

Qualifications

• Bachelor's degree in Information Technology or computing or equivalent.
• Associate level networking certifications such as CCNA/JNCIA/ACMA preferred.
• Entry-level experience in networking tech and remote client support.

Responsibilities

• Maintain the support process per procedures.
• Use service assurance tools to diagnose issues and report on performance.
• Identify and resolve problems following agreed procedures.
• Escalate unresolved incidents and follow up until resolution.
• Provide remote technical support to clients.

Skills

Cross-cultural comm

Project planning

Pressure tolerance

Active listening

Client focus

Team collaboration

Networking basics

Vendor tech basics

Education

Bachelor's in IT or Computing

Networking certs (CCNA/JNCIA/ACMA)

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA in Madrid is hiring a Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients and resolve incidents with zero SLA misses. This entry-level role focuses on diagnosing problems, applying knowledge articles, and coordinating with vendors and internal teams to restore services efficiently.

You'll work in a remote environment, building knowledge of Cisco, Juniper, Aruba and other vendor technologies, while developing your networking skills