Remote Networking Field Engineer (Entry Level)

Roche; País Vasco; Hybrid; EUR 29,000 - 36,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, diagnose incidents, and help restore services. You will use service assurance tools, document issues, and coordinate with teams to ensure rapid resolution.

This remote role emphasizes cross-cultural communication and proactive problem-solving in a regional context. Ideal candidates hold a IT/Computing degree and entry-level networking certs (CCNA/JNCIA/ACMA).

Qualifications

• Bachelor-level IT/Computing degree or equivalent.
• Associate networking certs such as CCNA/JNCIA/ACMA are preferred.

Responsibilities

• Provide remote technical support to clients and resolve incidents.
• Investigate and diagnose problems using service assurance tools.
• Escalate unresolved incidents and follow up until resolution.
• Document incidents and update knowledge bases.
• Coordinate with clients and vendors to expedite fixes.

Skills

Cross-cultural communication

Project planning

Active listening

Client-focused

Pressure management

Adaptability

Vendor technologies knowledge

Remote troubleshooting

Education

Bachelor's degree in Information Technology or Computing

Associate networking certifications (CCNA, JNCIA, ACMA etc.)

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, diagnose incidents, and help restore services. You will use service assurance tools, document issues, and coordinate with teams to ensure rapid resolution.

This remote role emphasizes cross-cultural communication and proactive problem-solving in a regional context. Ideal candidates hold a IT/Computing degree and entry-level networking certs (CCNA/JNCIA/ACMA).