Remote Networking Field Engineer (Entry Level)

Successfactors

Burgos

Remote

EUR 32,000 - 40,000

Full time

3 days ago

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Job summary

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to provide professional remote technical support and drive incidents to resolution. The role focuses on ensuring zero missed SLA conditions and maintains thorough documentation.

Ideal candidates have a Bachelor's in IT or Computing, networking certifications, and entry-level experience in routing, switching, Wireless, and remote client support. This position offers remote work with global collaboration opportunities.

Qualifications

Bachelor's degree or equivalent in Information Technology or Computing or related field.
Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc.
Entry level experience in Networking technologies including routing, switching, Wireless, SDI distribution, core and access layers.
Entry level experience providing remote support in Networking technologies.

Responsibilities

Maintains the support process and ensures requests for support are handled per procedures.
Uses service assurance software to diagnose problems and create reports.
Identifies and resolves problems following agreed procedures.
Performs defined maintenance tasks and documents resolutions.
Escalates unresolved incidents and follows up to resolution.