Remote Networking Field Technician - Entry Level

Empresa De Limpieza Nacional; Jaén; Remoto; EUR 25.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote Working

Descrizione del lavoro

NTT DATA is seeking a Network Remote Field Service Engineer (L1) to provide professional remote technical support to clients, identify and resolve incidents, and ensure service levels are met through prompt resolution.

The role emphasizes cross-cultural communication, coordination with client IT environments, and working in a remote, international setting. Entry-level networking knowledge is required, with associated vendor certifications encouraged.

Competenze

• Bachelor's degree in Information Technology or Computing or related field.
• Associate level certification in Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc.
• Entry level knowledge of vendor technologies and remote console architecture.

Mansioni

• Provide remote technical support to clients and resolve incidents.
• Investigate, diagnose and resolve problems using service assurance tools.
• Escalate unresolved incidents and coordinate with stakeholders to resolve.

Conoscenze

Communication

Cross-cultural awareness

Active listening

Problem solving

Organization

Formazione

Bachelor's degree in IT/Computing

Associate networking certs (CCNA, JNCIA, ACMA)

Strumenti

Cisco

Juniper

Aruba

Riverbed

Descrizione del lavoro

NTT DATA is seeking a Network Remote Field Service Engineer (L1) to provide professional remote technical support to clients, identify and resolve incidents, and ensure service levels are met through prompt resolution.

The role emphasizes cross-cultural communication, coordination with client IT environments, and working in a remote, international setting. Entry-level networking knowledge is required, with associated vendor certifications encouraged.