Remote Network Field Engineer (Entry-Level)

Advance Auto Parts Inc.; Cádiz; À distance; EUR 24 000 - 42 000; Plein temps

Résumé du poste

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients. You will identify incidents, diagnose problems, and drive resolutions while maintaining service levels.

The role emphasizes remote work, knowledge of networking concepts, and collaboration across cultures. An IT-related degree and networking certifications are preferred, with opportunities to grow within a global innovator.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing.
• Associate level certification in Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc.

Responsabilités

• Maintains the support process and ensures requests for support are handled per procedures.
• Uses service assurance software/tools to diagnose problems and collect performance data.
• Escalates unresolved incidents and follows up until resolution.
• Documents and closes resolved incidents per procedures.
• Remotely investigates root causes and assists with remedies and preventative measures.

Connaissances

Communication

Cross-cultural collaboration

Active listening

Problem solving

Adaptability

Formation

Bachelor's degree in IT or Computing

Networking certifications (CCNA/JNCIA/ACMA)

Outils

Monitoring software

Service assurance tools

Ticketing systems

Description du poste

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients. You will identify incidents, diagnose problems, and drive resolutions while maintaining service levels.

The role emphasizes remote work, knowledge of networking concepts, and collaboration across cultures. An IT-related degree and networking certifications are preferred, with opportunities to grow within a global innovator.