Remote Networking Field Engineer (Entry Level)

Sidel; Badajoz; Remote; EUR 20,000 - 28,000; Full time

Job summary

NTT DATA seeks an entry level Networking Remote Field Service Engineer (L1) for remote support across regions. You will identify and resolve incidents, maintain records, and drive resolutions to meet SLA targets.

qualifications include a IT/Computing degree or equivalent and CCNA/JNCIA/ACMA-type certs, plus basic vendor knowledge (Cisco/Juniper/Aruba/Riverbed). Remote role with global scope.

Qualifications

• Entry level knowledge in networking technologies and concepts.
• Academic background in IT or computing and related certifications.
• Experience with remote technical support is a plus.

Responsibilities

• Handle remote support requests and follow procedures.
• Investigate incidents using diagnostic tools and logs.
• Escalate unresolved issues and track resolution progress.
• Maintain records and update knowledge articles as needed.
• Coordinate with clients, vendors and internal teams to resolve problems.

Skills

Networking basics

Remote support

Incident diagnosis

Communication across cultures

Cisco

Juniper

Aruba

Riverbed

Education

Bachelor's degree in IT or Computing

CCNA/JNCIA/ACMA-type certification

Tools

Service assurance software

Monitoring tools

Job description

NTT DATA seeks an entry level Networking Remote Field Service Engineer (L1) for remote support across regions. You will identify and resolve incidents, maintain records, and drive resolutions to meet SLA targets.

qualifications include a IT/Computing degree or equivalent and CCNA/JNCIA/ACMA-type certs, plus basic vendor knowledge (Cisco/Juniper/Aruba/Riverbed). Remote role with global scope.