Remote Networking Engineer - Entry Level

Westinghouse Electric Company; Tarragona; A distancia; EUR 27.000 - 36.000; Jornada completa

Descripción de la vacante

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to join our global team. This remote role delivers professional remote technical support, identifying incidents and driving them to resolution while meeting SLA targets.

You will utilize service assurance tools, diagnose issues, and coordinate with clients and vendors to restore services efficiently. This is an opportunity to grow in a diverse, inclusive environment.

Formación

• Bachelor's degree in information technology or related field is required or equivalent.
• Associate networking certifications such as Cisco/Juniper variants are preferred.
• Entry-level experience in networking and remote technical support is desirable.

Responsabilidades

• Maintain the support process and handle requests per procedures.
• Use service assurance tools to diagnose problems and create reports.
• Identify and resolve problems following agreed procedures.
• Escalate unresolved incidents and follow up until resolution.
• Log incidents with required detail and coordinate with stakeholders.

Conocimientos

Communication

Cross-cultural collaboration

Project planning

Active listening

Customer focus

Client relationship

Vendor tech familiarity

Adaptability

Educación

Bachelor's degree in IT or Computing

Networking certifications (CCNA/JNCIA/ACMA)

Herramientas

Cisco

Juniper

Aruba

Riverbed

Descripción del empleo

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to join our global team. This remote role delivers professional remote technical support, identifying incidents and driving them to resolution while meeting SLA targets.

You will utilize service assurance tools, diagnose issues, and coordinate with clients and vendors to restore services efficiently. This is an opportunity to grow in a diverse, inclusive environment.