Remote Networking Support Engineer (Entry Level)

GFT Technologies SE; Alcobendas; A distancia; EUR 24.000 - 40.000; Jornada completa

Descripción de la vacante

NTT DATA is actively seeking an entry level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify incidents, and drive resolutions in a global, remote-working environment.

You will maintain service records, use assurance tools, and collaborate with clients, vendors, and internal teams while ensuring adherence to SLAs and incident management processes.

Formación

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
• Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Entry level experience in technical support to clients.
• Entry level experience in diagnosis and troubleshooting.
• Entry level experience providing remote support in Networking technologies.

Responsabilidades

• Maintains the support process and ensures that requests for support are handled according to the procedures.
• Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.
• Identifies and resolves problems following agreed procedures.
• Carries out agreed maintenance tasks.
• Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
• Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.

Conocimientos

Networking basics

Remote support

Troubleshooting

Customer communication

Incident management

Educación

Bachelor's degree in Information Technology or Computing or related field

Associate-level networking certifications (Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc.)

Herramientas

Cisco hardware

Juniper devices

Aruba devices

Riverbed

Descripción del empleo

NTT DATA is actively seeking an entry level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify incidents, and drive resolutions in a global, remote-working environment.

You will maintain service records, use assurance tools, and collaborate with clients, vendors, and internal teams while ensuring adherence to SLAs and incident management processes.