Remote Networking Engineer — Entry Level

Logicalis Spain; Arbo; A distancia; EUR 21.000 - 32.000; Jornada completa

Descripción de la vacante

NTT DATA seeks a Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify and resolve incidents, and restore services while meeting SLA requirements.

This entry-level role requires basic networking knowledge (routing, switching, wireless) and strong communication across cultures. Remote work options are available with training and growth opportunities.

Formación

• Bachelor's degree in IT or computing or related field.
• Associate level networking certifications (Cisco/Juniper/Aruba/CCNA/JNCIA).
• Entry-level knowledge of routing, switching, and wireless with basic troubleshooting.

Responsabilidades

• Maintain the support process and handle requests per procedures.
• Use service assurance tools to investigate problems and document performance.
• Identify and resolve problems following agreed procedures.
• Monitor service delivery against SLAs and log relevant information.
• Escalate unresolved incidents and coordinate resolutions.

Conocimientos

Cultural communication

Project planning

Customer focus

Remote work

Educación

Bachelor's degree in IT or Computing

Associate networking certifications (Cisco/Juniper/Aruba/CCNA/JNCIA)

Herramientas

Cisco

Juniper

Aruba

Riverbed

Descripción del empleo

NTT DATA seeks a Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify and resolve incidents, and restore services while meeting SLA requirements.

This entry-level role requires basic networking knowledge (routing, switching, wireless) and strong communication across cultures. Remote work options are available with training and growth opportunities.