Remote Networking Engineer (Entry Level)

Visium; Barcelona; A distancia; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

NTT DATA in Barcelona seeks an entry-level Networking Remote Field Service Engineer (L1) to join our remote support team. You will operate regionally, diagnose incidents, and resolve problems for clients using standard procedures while embracing a diverse, inclusive workplace.

This role requires basic networking knowledge (routing, switching, wireless) and a proactive mindset. You will log incidents, update records, and escalate when needed, collaborating with stakeholders to ensure swift

Formación

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Responsabilidades

• Operate in region and provide remote technical support to clients.
• Identify and resolve incidents following procedures.
• Use service assurance tools to diagnose problems and report findings.
• Maintain records and update knowledge articles as required.
• Escalate unresolved incidents and ensure resolution.

Conocimientos

Communication across cultures

Project planning

Active listening

Adaptability

Working under pressure

Client focus

Educación

Bachelor's degree in IT/Computing

Associate level certifications in networking (Cisco, Juniper, Aruba, CCNA, JNCIA, ACMA)

Herramientas

Cisco networking

Juniper networking

Aruba networking

Riverbed

Descripción del empleo

NTT DATA in Barcelona seeks an entry-level Networking Remote Field Service Engineer (L1) to join our remote support team. You will operate regionally, diagnose incidents, and resolve problems for clients using standard procedures while embracing a diverse, inclusive workplace.

This role requires basic networking knowledge (routing, switching, wireless) and a proactive mindset. You will log incidents, update records, and escalate when needed, collaborating with stakeholders to ensure swift