Remote Network Validation Engineer - Entry Level

Between Group; Lérida; A distancia; EUR 32.000 - 42.000; Jornada completa

Descripción de la vacante

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to join our team in delivering remote technical support to clients. You will identify and resolve incidents, drive tasks to resolution, and help ensure zero missed SLAs through structured processes.

As an entry-level engineer, you will work with Cisco, Juniper, Aruba and related management concepts, providing guidance and coordinating with stakeholders to restore services quickly and efficiently.

Formación

• Bachelor's degree in IT or computing required.
• Associate networking certifications preferred (Cisco/Juniper/Aruba/F5/CCNA).

Responsabilidades

• Maintains the support process and ensures requests are handled per procedures.
• Uses service assurance tools to diagnose problems and generate reports.
• Identifies and resolves problems following agreed procedures.
• Escalates unresolved incidents and follows up until resolution.
• Provides service recovery after incident resolution.

Conocimientos

Effective communication

Multicultural collaboration

Problem solving

Active listening

Under pressure

Educación

Bachelor's degree in Information Technology or Computing

Associate networking certifications (Cisco/Juniper/Aruba/F5/CCNA)

Herramientas

Cisco

Juniper

Aruba

RiverBed

Descripción del empleo

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to join our team in delivering remote technical support to clients. You will identify and resolve incidents, drive tasks to resolution, and help ensure zero missed SLAs through structured processes.

As an entry-level engineer, you will work with Cisco, Juniper, Aruba and related management concepts, providing guidance and coordinating with stakeholders to restore services quickly and efficiently.