Remote Network Support Specialist

Intuitive; Santiago de Compostela; Remote; EUR 24,000 - 38,000; Full time

Job summary

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) to deliver remote technical support and resolve incidents across client environments. This entry-level role requires strong communication, basic routing/switching, and a willingness to work across cultures.

Responsibilities include monitoring service delivery, using knowledge bases, and escalating unresolved issues while maintaining detailed records. Remote working setup preferred.

Qualifications

• Entry-level networking role requiring basic routing, switching and wireless knowledge.
• Bachelor’s degree or equivalent in IT/Computing or related field.
• Associate networking certifications (CCNA, JNCIA, ACMA, etc.) preferred.

Responsibilities

• Provide remote technical support to clients and resolve incidents to meet SLAs.
• Operate service assurance tools to diagnose and report problems.
• Coordinate with clients and vendors to expedite root-cause analysis and remediation.
• Document incidents and maintain configuration records for CIs.

Skills

Networking basics

Remote support

Customer service

Troubleshooting

Cross-cultural communication

Education

Bachelors in IT/Computing

Associate networking certs (CCNA/JNCIA/ACMA)

Tools

Cisco

Juniper

Aruba

Job description

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) to deliver remote technical support and resolve incidents across client environments. This entry-level role requires strong communication, basic routing/switching, and a willingness to work across cultures.

Responsibilities include monitoring service delivery, using knowledge bases, and escalating unresolved issues while maintaining detailed records. Remote working setup preferred.