Remote Network Support Engineer — SLA & Incident Resolution

Adient; Valladolid; A distancia; EUR 32.000 - 46.000; Jornada completa

Descripción de la vacante

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) to deliver professional remote technical support to clients, identifying and resolving incidents and problems. You will restore services, drive incidents to resolution, and ensure all requests meet SLA conditions.

This entry-level role emphasizes knowledge of Cisco, Juniper, Aruba, and RiverBed technologies. The position is remote with global clients, offering growth in a diverse, inclusion-focused workplace.

Formación

• Bachelor's degree or equivalent in Information Technology or Computing or related field.

Responsabilidades

• Maintain the support process and ensure requests are handled per procedures.
• Investigate and diagnose problems using service assurance tools and create reports.
• Identify and resolve problems following approved procedures.
• Carry out defined maintenance tasks and update knowledge articles as required.
• Monitor service delivery against SLAs and maintain records.

Conocimientos

Cross-cultural communication

Project planning

Pressure management

Active listening

Client-focused

Fast learning

Vendor technology familiarity

Educación

Bachelor's degree in IT / Computing

Associate networking certs

Herramientas

Cisco

Juniper

Aruba

RiverBed

Remote console concepts

Descripción del empleo

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) to deliver professional remote technical support to clients, identifying and resolving incidents and problems. You will restore services, drive incidents to resolution, and ensure all requests meet SLA conditions.

This entry-level role emphasizes knowledge of Cisco, Juniper, Aruba, and RiverBed technologies. The position is remote with global clients, offering growth in a diverse, inclusion-focused workplace.