Remote Network Support Engineer – Incident & SLA Focus

Sener; Madrid; Remote; EUR 20,000 - 30,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify incidents, diagnose issues, and drive resolutions while maintaining SLA metrics.

Responsibilities include using assurance tools, following procedures, and coordinating with vendors and client IT environments to restore service quickly and efficiently.

Qualifications

• Bachelor's degree in Information Technology, Computing or related field.
• Associate level certification in Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA.

Responsibilities

• Operate in region providing remote technical support to clients and resolve incidents.
• Use service assurance tools to investigate and diagnose problems and produce reports.
• Identify and resolve problems following procedures and escalate unresolved incidents until resolution.

Skills

Remote support

Incident diagnosis

Client communication

Cross-cultural collaboration

Education

Bachelor's degree in IT or Computing

Networking certifications (CCNA/JNCIA/ACMA)

Tools

Cisco

Juniper

Aruba

RiverBed

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify incidents, diagnose issues, and drive resolutions while maintaining SLA metrics.

Responsibilities include using assurance tools, following procedures, and coordinating with vendors and client IT environments to restore service quickly and efficiently.