Remote Network Support Engineer (L1)

Smartrecruiters, Inc.; Las Palmas de Gran Canaria; Remote; EUR 21,000 - 32,000; Full time

Job summary

NTT DATA in Spain is seeking a Networking Remote Field Service Engineer (L1) to provide remote technical support and identify incidents. This entry-level role focuses on restoring service and meeting SLA targets through documented resolutions and collaboration with users and vendors.

You will apply knowledge articles, monitor service delivery, and coordinate with internal teams to ensure efficient incident management.

Qualifications

• Bachelor's degree in Information Technology or Computing or related field.
• Associate level networking certifications (Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc.).
• Entry level experience in networking and remote technical support.

Responsibilities

• Provides remote technical support to clients and identifies incidents.
• Investigates and resolves problems following procedures to meet SLA.
• Uses knowledge articles and tools to diagnose and document incidents.
• Escalates unresolved issues and coordinates with vendors and teams.
• Maintains records of incidents and configurations in ticketing systems.

Skills

Remote support

Networking basics

Cisco knowledge

Customer communication

Education

Bachelor's degree in IT or Computing

Associate networking certifications

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA in Spain is seeking a Networking Remote Field Service Engineer (L1) to provide remote technical support and identify incidents. This entry-level role focuses on restoring service and meeting SLA targets through documented resolutions and collaboration with users and vendors.

You will apply knowledge articles, monitor service delivery, and coordinate with internal teams to ensure efficient incident management.