Remote Networking Field Engineer - Entry Level

GEA Germany GmbH; La Coruña; Remote; EUR 24,000 - 36,000; Full time

Job summary

NTT DATA in Spain is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify incidents, and resolve them to meet SLAs.

You will use service assurance tools, maintain records, and collaborate with vendors and client IT environments to ensure rapid resolutions. This role is ideal for graduates with Cisco/Juniper knowledge and strong communication.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing.
• Associate-level networking certification in vendor technologies.
• Entry-level experience in networking technologies and remote client support.
• Ability to communicate across cultures and work with diverse teams.

Responsibilities

• Provide remote technical support to clients and diagnose incidents.
• Use service assurance tools to investigate problems and document results.
• Escalate unresolved incidents and follow up until resolution.
• Maintain records and configurations for CIs and tickets.

Skills

Cross-cultural communication

Project planning

Working under pressure

Active listening

Adaptability

Client-focused service

Education

Bachelor's degree in IT or Computing

Associate networking certifications (Cisco/Juniper/Aruba/F5/CCNA/JNCIA/ACMA)

Tools

Cisco

Juniper

Aruba

RiverBed

Job description

NTT DATA in Spain is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify incidents, and resolve them to meet SLAs.

You will use service assurance tools, maintain records, and collaborate with vendors and client IT environments to ensure rapid resolutions. This role is ideal for graduates with Cisco/Juniper knowledge and strong communication.