Remote Network Support Engineer - AI-Driven Platform

Ingram Micro; Santander; Remote; EUR 25,000 - 42,000; Full time

Job summary

NTT DATA is seeking a Network Remote Field Service Engineer (L1) to provide professional remote technical support and incident resolution for clients globally. This entry-level role focuses on diagnosing networking issues, following defined procedures, and coordinating with teams to restore services promptly.

Key duties include maintaining configuration items, leveraging knowledge articles, and escalating issues as needed to meet SLA targets in a remote work setup.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc.

Responsibilities

• Maintains the support process and ensures requests for support are handled per procedures.
• Uses service assurance software to investigate and diagnose problems and create reports.
• Identifies and resolves problems following agreed procedures.
• Carries out agreed maintenance tasks.
• Monitors service delivery against SLAs and maintains records.

Skills

Cross-cultural communication

Project planning

Positive attitude

Active listening

Client-focused

Networking basics

Remote troubleshooting

Ability to work under pressure

Education

Bachelor's degree in IT/Computing

Associate networking certifications

Tools

Cisco

Juniper

Aruba

RiverBed

Job description

NTT DATA is seeking a Network Remote Field Service Engineer (L1) to provide professional remote technical support and incident resolution for clients globally. This entry-level role focuses on diagnosing networking issues, following defined procedures, and coordinating with teams to restore services promptly.

Key duties include maintaining configuration items, leveraging knowledge articles, and escalating issues as needed to meet SLA targets in a remote work setup.