Entry-Level Remote Networking Field Engineer

Oxigent Technologies; Lugo; A distancia; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

NTT DATA is hiring an entry level Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients. You will identify, diagnose and resolve incidents, restoring services and ensuring SLA adherence across regions.

The role emphasizes using knowledge articles, coordinating with vendors and teams, and maintaining accurate configuration records while delivering reliable service recovery.

Formación

• Bachelor’s degree or equivalent in Information Technology or Computing.
• Associate level networking certifications such as Cisco, Juniper, Aruba, CCNA, JNCIA, ACMA etc.

Responsabilidades

• Maintain the support process and handle requests per procedures.
• Use service tools to diagnose problems and report performance data.
• Identify and resolve problems following established procedures.
• Perform defined maintenance tasks and update knowledge articles.
• Monitor service delivery against SLAs and log relevant information.
• Escalate unresolved incidents and coordinate remediation with stakeholders.

Conocimientos

Communication

Cross-cultural

Planning

Active listening

Adaptability

Client focus

Networking basics

Remote support

Educación

Bachelor's degree in IT/Computing

Networking certifications (CCNA/Juniper/Aruba)

Herramientas

Cisco

Juniper

Aruba

RiverBed

Descripción del empleo

NTT DATA is hiring an entry level Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients. You will identify, diagnose and resolve incidents, restoring services and ensuring SLA adherence across regions.

The role emphasizes using knowledge articles, coordinating with vendors and teams, and maintaining accurate configuration records while delivering reliable service recovery.