Remote Network Field Service Engineer (Entry Level)

Puente Romano; Málaga; Remote; EUR 26,000 - 38,000; Full time

Job summary

NTT DATA in Spain is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support, identify incidents, and work toward zero SLA breaches while enabling smooth service delivery for clients.

You will configure and monitor CIs, use service assurance tools, and coordinate with vendors and teams, applying knowledge of Cisco/Juniper/Aruba, and gaining hands-on experience across networking technologies in a remote, client-facing role.

Responsibilities

• Maintains the support process and ensures requests for support are handled per procedures.
• Uses service assurance software to investigate problems and create reports.
• Identifies and resolves problems following procedures.
• Performs defined maintenance tasks.
• Monitors service delivery against SLAs and maintains records.

Job description

NTT DATA in Spain is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support, identify incidents, and work toward zero SLA breaches while enabling smooth service delivery for clients.

You will configure and monitor CIs, use service assurance tools, and coordinate with vendors and teams, applying knowledge of Cisco/Juniper/Aruba, and gaining hands-on experience across networking technologies in a remote, client-facing role.