Remote Network Field Service Engineer - Entry Level

Inetum2

Valladolid

Remote

EUR 28,000 - 42,000

Full time

4 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

NTT DATA in Valladolid area is seeking a Networking Remote Field Service Engineer (L1) to join our remote support team. This entry level role focuses on identifying and resolving technical incidents for clients, restoring services quickly and maintaining SLA compliance.

You will work with Cisco, Juniper, Aruba and other vendors, perform routine maintenance, document incidents and collaborate with across teams to diagnose problems, always aiming for professional, proactive client service in a

Qualifications

Bachelor's degree in IT/Computing or related field.
Associate level networking certifications (e.g., CCNA, JNCIA) are preferred.
Entry level experience with routing, switching, wireless and remote client support.

Responsibilities

Maintains the support process and ensures that requests for support are handled according to the procedures.
Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.
Identifies and resolves problems following agreed procedures.
Carries out agreed maintenance tasks.
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.