Remote Network Field Service Engineer (Entry-Level)

Inetum2; Almería; Remote; EUR 28,000 - 36,000; Full time

Job summary

NTT DATA in Spain is seeking an entry-level Networking Remote Field Service Engineer (L1) to join the regional support team. You will provide remote technical assistance, diagnose incidents, and help restore services while meeting SLA targets.

You’ll work with vendor technologies such as Cisco, Juniper, Aruba, and others at an entry level, collaborating with clients and internal teams to ensure reliable network operations and knowledge sharing.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
• Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Entry level experience in technical support to clients.
• Entry level experience in diagnosis and troubleshooting.
• Entry level experience providing remote support in Networking technologies.

Responsibilities

• Maintains the support process and ensures requests for support are handled according to procedures.
• Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports.
• Identifies and resolves problems following agreed procedures.
• Carries out agreed maintenance tasks.
• Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as required.
• Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
• Analyses service records against agreed service levels to identify actions needed to maintain or improve levels of service.

Skills

Communication skills

Remote support

Customer focus

Cross-cultural awareness

Education

Bachelor's degree in IT/Computing

Associate networking certs (Cisco/JNCIA/CCNA/Aruba etc.)

Job description

NTT DATA in Spain is seeking an entry-level Networking Remote Field Service Engineer (L1) to join the regional support team. You will provide remote technical assistance, diagnose incidents, and help restore services while meeting SLA targets.

You’ll work with vendor technologies such as Cisco, Juniper, Aruba, and others at an entry level, collaborating with clients and internal teams to ensure reliable network operations and knowledge sharing.